FREE SHIPPING ON ALL ORDERS WORLDWIDE

Track Your Order

Stay informed every step of the way — from order placement to doorstep delivery.

How to Track

  • Once your order ships, you'll receive a tracking email with a unique tracking number and a direct link to monitor your parcel in real time.
  • You can also check your order status anytime by logging into your Account Dashboard under the Orders tab.
  • If you checked out as a guest, use the order number from your confirmation email to get updates via our support team.

Shipping & Delivery

  • Processing Time: Orders are processed and dispatched within 1–3 business days after payment confirmation.
  • Standard Delivery: 7–15 business days depending on your region. International orders may experience customs processing time.
  • Express Delivery: 3–7 business days for qualifying regions (availability shown at checkout).
  • Global Coverage: We ship to 200+ countries and territories worldwide — always with free shipping.

Your Order Journey

Order Placed

Your order is received and payment is confirmed. You'll receive an email confirmation with your order number and a summary of items purchased.

Instant

Order Processing

Your items are picked, quality-checked, and carefully packaged at our fulfillment warehouse. Each product undergoes inspection to ensure it meets our standards before dispatch.

1–3 Business Days

Dispatched to Carrier

Your parcel is handed off to our logistics partner. At this stage, your tracking number becomes active and you can begin monitoring your shipment's progress in real time.

Tracking Activated

In Transit

Your package is on its way! Depending on your location, it may pass through international sorting centres and local customs before arriving at your regional distribution hub. Customs clearance times vary by country.

7–15 Business Days

Out for Delivery

Your parcel has cleared customs and has been handed to your local postal service or courier for final-mile delivery. You may receive an SMS or notification from the local carrier at this stage.

Final Mile

Delivered

Your order has arrived! If you have any issues with your delivery, please don't hesitate to reach out within 30 days. We're here to help.

Complete

Common Questions

  • My tracking hasn't updated in days. International shipments may show delays between scans, especially during customs clearance. Allow 5–7 days before contacting support.
  • I didn't receive a tracking email. Check your spam or promotions folder. If it's not there, log into your Account Dashboard or contact us with your order number.
  • Can I change my shipping address? Address changes can only be made before the order is dispatched. Contact us immediately if needed.

Delivery Guarantee

  • Lost Package Protection: If your package is confirmed lost in transit, we will reship the order at no additional cost or issue a full refund.
  • Damaged Goods: If your items arrive damaged, send us a photo within 7 days of receipt and we will arrange a replacement or refund immediately.
  • 30-Day Returns: Not satisfied? You have 30 days from delivery to request a return. See our Refund Policy for full details.

Need Help With Your Order?

Our support team is available to assist you with tracking inquiries, shipping updates, and any delivery concerns. We aim to respond within 24 hours.

hello@aldfx-shop.com
Live Chat & Support
www.aldfx-shop.com